Maintenance And Support Services
We recognize that your day-to-day business relies on your custom database system, so Maintenance and Support Services are provided to all clients to ensure that your custom database solution continues to meet your day-to-day business needs with the fewest potential disruptions. We strive to ensure that your custom database solution remains current with ongoing technology updates for the shelf-life of your investment.
Annual application maintenance services are required for the entire production life your system, and are calculated at 5% of the total project cost. Maintenance services are necessary to keep your system components up-to-date, compatible and serviceable with ongoing commercial releases, patches, bug fixes and minor updates to Microsoft SQL Server Database, the Microsoft .NET framework, any 3rd-party components and controls used in the system, and the PCA Smart Client libraries. We are not able to service or support custom systems that are not on an active Maintenance Agreement.
Standard PCA Maintenance Services include nightly source-code builds, regression testing and associated component updates and remedial engineering necessary to keep your application running properly. To preempt potential issues with your system, PCA may release “maintenance updates” of your system from time to time. We perform this work proactively, and without your request to ensure that your investment is maintained as a current, up-to-date technology asset, and to make any enhancements to the system more cost-effective to implement.