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How Our Exceptional Team Drives Client Success Through Long-Term Dedication

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Client Success

At Practical Computer Applications (PCApps), we’re proud to have built a company where our employees thrive—and this commitment translates directly into success for our clients. With an exceptional employee satisfaction rate and a team that has stayed together for years (our newest team member joined seven years ago), we believe that creating a positive work environment leads to remarkable outcomes for the businesses we serve.

Why Our Employees Stay

What makes PCApps stand out? For our team, it’s the combination of variety, challenge, and camaraderie. As Marc Thevenin puts it,

“What’s kept me at PCApps is the incredible variety we experience every day. We’re constantly tackling new business problems across different industries… But it’s not just about the work—our team is what truly sets PCApps apart. We’re a tight-knit group that feels like family, yet we’re ambitious enough to take on challenging projects.”

For Indra Sugianto, the opportunity to grow and learn has been key:

“Working with clients from many industries does not dull the work. It challenges me to continue to learn and grow.”

This dedication to fostering a rewarding and dynamic environment ensures that our team remains passionate about their work—and fully committed to the success of our clients.

Fostering Growth and Excellence

At PCApps, we understand that professional growth fuels company growth. That’s why we actively encourage our team members to take on new challenges, broaden their skills, and refine their expertise. As Marc shares,

“We rotate our team members through different projects and client engagements… This broadens our skills and gives us a comprehensive view of the businesses and industries we serve.”

Kevin Grenier highlights another benefit of working at PCApps: the opportunity to see the long-term impact of decisions:

“Because many of our clients and projects are active for many years, we have the opportunity to observe the impact of past decisions.”

This emphasis on growth not only benefits our employees but also enhances the solutions we deliver to clients.

Delivering Transformative Results

Our team’s satisfaction and stability empower us to consistently exceed client expectations. For instance, Marc recalls a memorable project where PCApps developed a transformative asset management platform for family offices:

“We created a platform that not only met the client’s needs but exceeded their expectations. It streamlined their operations, improved data accuracy, and provided insights they never had before. Seeing how it empowered users to work more efficiently and make better decisions was incredibly satisfying.”

Similarly, Indra reflects on a long-standing partnership:

“When I joined PCApps 24 years ago, it was my first project, and it is still my main project today. This project grows as the client’s business grows. It’s one of the longest projects PCApps has ever had, and it’s still going strong.”

Our Commitment to Client Success

At PCApps, we treat every client’s success as our own. As Kevin explains,

“We are only successful when our clients succeed and grow. Working with us is like employing a highly experienced software team for yourself, but one that you could never afford to hire directly.”

From listening carefully to anticipating needs, we go above and beyond to deliver reliable, high-quality solutions tailored to our clients’ objectives. Indra sums it up best:

“Our client retention is high due to PCApps’ commitment and dedication to understanding and addressing the client’s needs and objectives to maintain long-term relationships.”

The PCApps Advantage

Our low turnover and high employee satisfaction rates are more than just numbers—they’re a testament to the culture we’ve built. At PCApps, we believe that happy, motivated employees are the foundation of exceptional client service. When you partner with us, you’re not just hiring a team; you’re gaining a group of dedicated professionals who care deeply about your success.

Let’s work together to achieve your goals.