If you require Web-based documents, user manuals or reference guides included
in your custom solution, PCA developers can embed "hooks" within your solution
interface, that will enable a Technical Writer to attach PDF documents within
Contextual help in an application gives immediacy to understanding usage
patterns and form features, while providing useful tips and techniques. Online
help is usually the user’s first access point to the application, both for
evaluation and when put into use , and when done well, can add significant
value. Online help is readily available, instructive, navigable, searchable and
A presentation of the product features, functions and use in a dynamic graphic
format can add great value. Videos not only provide introductions and typical
use cases, but reduce the sense of complexity during installations and
configurations, and can be a training resource. A “talking head” together with a
tour of the application and its benefits (and accompanying text to satisfy
accessibility requirements) can be a product asset and give a it a “live”
quality. Along with the other documentation media, video tutorials can “train,
teach and sell.”
Developer and DBA Training
PCA Engineers will work closely with your programming
team to insure complete knowledge transfer of all PCA generated source code
programming methods and techniques, and provide your internal resources with all the
information necessary to maintain and extend your system in-house over time.
Developer support services can be made available, as needed.
In addition, PCA can train your DBA personnel in the proper methods
required to maintain the SQL Server database in optimal condition, including back-ups and restores,
index tuning, data migrations, and other techniques necessary to insure optimal SQL
Server reliability and performance.
I/T Personnel and Application Admin Training
PCA will work closely with your I/T personnel in the proper methods required to
set-up and maintain the network, server resources and bandwidth configurations,
to insure optimal up-time and SQL database performance.
In addition, PCA will train your application admin how to properly
administrate database application role-based security settings, look-up table values,
and other aspects of the database application necessary to manage over time.