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Rackspace Partner
Thru our Select Partner relationship with Amazon & RackSpace, PCA is able to provide our Clients with comprehensive, "one stop" application Hosting + Support services -- everything you need to enable continuous operations in a single, cost-effective package.
PCA maintains dedicated Smart Client Application Servers at Amazon and RackSpace -- with full secure access to our Clients' systems to handle any ongoing Server and/or Application maintenance or support needs. Request information today to receive a Quote for bundled Application Hosting and Support services. See PCA Hosting and Support Services Plan.

Basics

  • Unlimited access to live support personnel 24/7/365
  • Managed multi-homed, Tier 1 network (Zero Downtime SLA)
  • World-class data centers with redundant power and HVAC systems
  • Full MyRackspace customer portal access including RackDNST system

Client Support

  • Dedicated Account Manager and Business Development Consultant
  • 24/7 team focused on your platform and complexity type
  • Auto-provisioned implementation for rapid deployment

 

Managed Security

  • Automated OS patching
  • Managed Network-based Intrusion Detection
  • Optional managed firewall device
  • Dedicated PCA VPN access
  • Server compromise checks on-demand
  • Optional third-party security audit
  • Optional dedicated Intrusion Detection

Monitoring & Issue Response

  • Standard monitoring (ports and services)
  • Immediate response to Monitoring Down Events
  • Email/Pager Alerts
  • Notification preferences and standard response specifications

Server & Device Administration

  • Standard PCA Specifications (prepackaged Smart Client hardware)
  • ASP licensing on Microsoft OS and SQL Server components
  • Unlimited Sys Admin troubleshooting
  • Optional high availability server capabilities

Reporting

  • Online Ticketing
  • Detailed Backup Utilization
  • Bandwidth Utilization