PCA offers an Annual Maintenance and Support Services Plan that provides broad access to highly responsive and competent technical support resources designed to meet our Clients comprehensive support needs.

• Developer Email and Phone support: 8am to 6pm, M-F, guaranteed 24 hour response
• Emergency Developer Phone support for time-critical problems. ASAP response
• Smart Client Platform Updates e.g. Microsoft Service Packs, minor SQL Server upgrades/patches (major version upgrades not included), PCA Smart Client Libraries
• 3rd-party technical issue coordination (e.g. application hosting providers, ISV application, I/T services) and 3rd-party system integration evaluation and analysis
• Application Setup/Installation support
• Help with isolating/defining hardware and software requirements/recommendations
• Minor, one-time data changes
• Application Bug Fixes: programmatic changes due to syntactical errors or program logic errors that cause the application to function anomalously
• Application User Interface cosmetic changes e.g. spelling errors in captions, text alignment, position of text or data controls on the screen
• Programmatic changes required to support cosmetic changes (User Interface) fixes/refinements
• I/T Support e.g. firewall, networking support, security implications, IIS links
• Minor changes to application Import/Export functions e.g. increasing an existing field length, disallowing certain values etc.
• Problem identification and resolution (not including Application programmatic changes

See  PCA Professional Services offerings.